Terms & Conditions
Last updated: 11 November 2026
These terms apply to all services of ALEXANDRA STUDIO ([Your full name], [Street, postcode, city], Bulgaria, “I”, “the studio”) for clients (“you”). Anything agreed in writing in your quote takes priority over these terms.
1. Services
The studio designs and builds websites, redesigns existing websites, offers optional Website Care plans and helps with launching a website. Package descriptions on this website are an overview, not a binding offer. The exact scope is set in your written quote.
2. Free consultation and quotes
The first consultation is free and without obligation. After it you receive a written quote with scope, price, timeline and payment terms. A contract is made when you accept the quote in writing (email is enough).
3. Prices and payment
Prices are in euro and stated in your quote, including whether VAT applies. The quote states any deposit and when the remaining payments are due. Invoices are payable within [number of days, e.g. 14] days unless the quote says otherwise.
4. Your part
You provide texts, photos, logos, menus and other content on time and confirm that you have the rights to use them, including photos of people. You are responsible for the content of your own website, including your own legal notice and privacy policy. The studio can build those pages, but does not give legal advice.
5. Timelines
Timelines on this website are typical estimates. The binding timeline is the one in your quote. It moves accordingly if content or feedback arrives later than agreed.
6. Revisions
Each package includes the number of revision rounds stated in your quote. Extra rounds or changes to the agreed scope are charged as agreed beforehand.
7. Third-party costs
Domain, hosting, paid fonts, stock photos, booking systems and other third-party services are not included unless the quote says so. They are paid by you directly to the provider and are subject to that provider’s terms.
8. Rights to the work
After full payment you receive the right to use the final website design and code for your business, without time limit. Rights in third-party material (fonts, stock photos, libraries) follow their own licences. Drafts and unused concepts remain with the studio. The studio may show the finished website in its portfolio unless you object in writing.
9. Website Care plans
Care plans are optional, run monthly and can be cancelled by either side with [notice period, e.g. 30 days] written notice. Unused updates don’t carry over to the next month. What counts as a “small update” is agreed before the plan starts.
10. No guarantees on results
The studio builds websites with care and follows good practice for search engines and accessibility, but cannot guarantee search rankings, visitor numbers or sales.
11. Liability
The studio is liable without limit for damage caused intentionally or through gross negligence, and for injury to life, body or health. For slight negligence, liability is limited to foreseeable, typical damage and to the amount paid for the project concerned. Mandatory consumer protection rights remain unaffected.
12. Cancellation and refunds
See the Refund Policy, which is part of these terms.
13. Consumers
The services are mainly for businesses. If you are a consumer (acting outside your trade or profession), you also have the statutory 14-day right of withdrawal described in the Refund Policy and all other rights under the Bulgarian Consumer Protection Act. For disputes you can contact the Commission for Consumer Protection, kzp.bg.
14. Law and disputes
Bulgarian law applies. For business clients, the competent courts in Bulgaria have jurisdiction. Consumers keep the protection of the mandatory law of the country where they live.