Refund Policy

Last updated: 11 November 2026

Free consultation

The first consultation is free. You don’t pay anything until you accept a written quote.

Website projects

• Before work starts: if you cancel before any work has begun, any deposit you paid is refunded in full.
• After work starts: you can cancel at any time in writing. You pay for the work done up to that point, as set out in your quote; anything you paid beyond that is refunded.
• Approved stages and finished work are not refundable, because the service has been delivered.

Refunds are paid to the original payment method within 14 days of your cancellation.

Website Care plans

You can cancel a care plan with the notice period in the Terms. Months that have already started are not refunded.

Third-party costs

Domains, hosting, paid fonts, stock photos and other third-party purchases made for your project cannot be refunded by the studio once bought. Their providers’ own refund rules apply.

If you are a consumer: 14-day right of withdrawal

If you order as a consumer at a distance (for example by email), you can withdraw from the contract within 14 days of making it, without giving a reason. To withdraw, send a clear statement to alex.ugc.work@gmail.com or to [Street, postcode, city], for example:

“I hereby withdraw from my contract for the following service: [service], ordered on [date]. Name: [your name]. Address: [your address]. Date: [date].”

You get back all payments within 14 days of receiving your withdrawal. If you asked for work to start during the 14 days, you pay a proportionate amount for the work done until you withdraw. If the service has been fully performed during those 14 days at your express request, with your acknowledgement that you lose the right of withdrawal once it is complete, the right of withdrawal no longer applies.

Questions

Email alex.ugc.work@gmail.com. You’ll get a reply within a few working days.